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FROM
MARSHFIELD, MA
LIVES IN
BROOKLYN, NY
AGE
32
PETS
FINN (DOG) & MARNIE (CAT)
ENEAGRAM
ENFJ
FOOD
ANYTHING WITH VODKA SAUCE
KARAOKE
VALERIE - AMY WHINEHOUSE
EMAIL
NCDICENSO@GMAIL.COM
PHONE
(781) 635-2050
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10+ Years of experience

Timeline juggler

idea generator

dot connector

enemy of bad fonts

client whisperer

personality hire

WHAT I'VE DONE
  • Trimmings
  • Zendesk
  • Okta
  • Apartment List
  • HubSpot
Trimmings

OWNER & FOUNDER  APRIL 2022 - PRESENT

  • Owner and sole operator of a wholesale stationery and gift brand, managing all aspects of the business from product development to sales, operations, marketing, and finance
  • Develop and manage a catalog of 300+ SKUs, overseeing product design, vendor relationships, inventory planning, quality control, packaging, and nationwide and international distribution
  • Build and maintain long-term relationships with independent retailers through platforms including Faire and Shopify, driving repeat business through responsive account management and customer service
  • $900,000+ in sales since mid-2022 / 1,000+ retail customers / 50 states and 7 countriesOwner and sole operator of a wholesale stationery and gift brand, managing all aspects of the business from product development to sales, operations, marketing, and finance
Zendesk

CAMPAIGN MANAGER  APRIL 2022 - APRIL 2025

  • Supported marketing leadership in achieving OKRs by spearheading cross-functional campaigns and projects, contributing to $4M+ in bookings through strategic planning and execution
  • Lead coordination of internal teams and partners to manage project timelines and milestones, ensuring timely and successful delivery
  • Collaborated with advertising agencies to develop and produce engaging video and digital content, ensuring alignment with brand messaging and campaign goals
  • Defined resource needs across accounts with the appropriate teams
  • Assessed risks and communicated contingency plans to stakeholders
  • Continuously sought out ways to improve processes, balancing innovation with practicality
  • Managed quarterly budgets, allocating funds to targeted campaigns and third party vendors
  • Conducted market research and competitive analysis to identify new opportunities, organizing monthly project reviews with stakeholders to assess performance and plan for growth
  • Analyzed project data and KPIs to develop strategic recommendations for future initiatives
Okta

CAMPAIGN OPERATIONS, MARKETING  APRIL 2019 - MARCH 2022

  • Lead sales, marketing, and product in producing both high-level and detailed B2B/B2C content and email campaigns
  • Created executive presentations to convey quarterly strategy, priorities, and results
  • Defined and implemented go-to-market strategies, identifying key audiences and targeting methods to boost awareness and adoption of Okta products
  • Optimized content with data-driven insights to ensure alignment with marketing and company initiatives
Apartment List

PROJECT MANAGER, CONTENT  JUNE 2018 - MARCH 2019

  • Developed promotional copy, marketing content, blog posts, and external communications
  • Led team in managing content calendar for timely and consistent publication of marketing materials
  • Supported marketing leadership in ensuring brand consistency and relevancy across all content
  • Presented innovative recommendations and perspectives on new content based on prior results to drive business growth and stimulate creativity
HubSpot

MARKETING SPECIALIST  FEB 2017 - FEB 2018

  • Promoted as part of a guinea pig team
  • Acted as a consultant to business owners, diagnosing marketing challenges and prescribing solutions
  • Secured new business and account growth through net new opportunity sales pitches
  • Collaborated with customer success, product marketing, and sales engineers to win over accounts
  • Negotiated contracts and pricing agreements
  • Conducted frequent A/B tests and made sales decisions based on analytics
  • Created landing pages, email campaigns, and calls to action to drive conversions

human insights & empathy

I have the people sense required to identify what actually makes a person tick. I can uncover their underlying emotions, pain points, and behaviors to learn what works, what doesn’t, and why.

POINT of view

I understand the value of walking into a room with a well-researched opinion. I form unique, creative perspectives and don’t shy away from contributing my thoughts to the conversation.

TEAM PLAYER, SELF-STARTER

 I am collaborative, easy to work with, and genuinely invested in getting to the best outcome as a team while still able to take ownership and keep things moving independently 

MAKING SENSE OF DATA

I am able to take large amounts of research, data, and input and turn it into clear, focused insights while also interpreting what the numbers actually mean, not just what they show.

ADAPTABLE, PROACTIVE THINKING

I am comfortable working through ambiguity and figuring things out as they take shape, while still spotting gaps early, pressure-testing ideas, and pivoting quickly when priorities or direction change.

RELENTLESS CURIOSITY

I’m not afraid to ask questions. I am curious by default and constantly learning, with a natural instinct to explore ideas, trends, and observations.

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Nicole is one of the best campaign partners I have ever worked with. She is so detail oriented and truly knows her numbers like the back of her hand. She is always quick to respond in person or virtually with insightful answers to any questions. She is also so collaborative and an amazing partner to the PMM team.

Lauren Hanson

Product Marketing Manager

Like all of us, Nicole has a lot on her plate nearly all the time. Despite that, when partnering with her on campaigns, I can count on a timely, thoughtful response to any of my questions. She is eager to find more efficient and effective ways to complete a project, while also being grounded in reality enough to know that sometimes we just need to get something out the door, and can work on the change next quarter.

Ian Sutton

Senior Engagement Manager

Nicole is incredibly effective in her role. I’ve found her to be reliable and consistent, meeting deadlines successfully and always showing up prepared and with something to contribute. Nicole has shown great creativity and I’ve always been impressed with her ideas. I encourage Zendesk to continue to invest in her and create more opportunities for her to flourish.

Nicole Saunders

Community Manager

I’ve had the pleasure of working with Nicole for a few quarters now. Her work has been so impactful while we have collaborated. I think what stands out the most is her initiative. Whenever I can think of a question, she’s already answered it. Nicole is reliable, a self-starter, and incredibly agile. She takes what is thrown at her in stride and always exceeds expectations. 

Hannah Olsen

Product Marketing Manager

Simply put, Nicole just gets stuff done! I’ve been amazed at how quickly she tackles and complete tasks. Her production ability is unmatched and she should be really proud of her work ethic. One of my favorite things about working with her is her creativity! She brings a tremendous creative energy to everything she does.

Carrick Higgins

Senior Group Manager

I’m so thrilled to have her on my team. I’ve always been so impressed with the work that she produces. Nicole should feel proud of the work she’s put in. She is very thoughtful, efficient, and whip-smart. She’s shown that she has the skills to get things done. 

Whitney Watts

Director, Global Campaigns

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